1. Overview
MIRVORA SHORELINE CO provides custom digital design services, including logo design, brand symbols, and related graphic design products.
Because these services involve personalized creative work and digital deliverables, they cannot be returned in the same manner as physical merchandise. Refund eligibility depends on the order status, the work already completed, and the circumstances of the request.
2. Cancellation Before Design Work Begins
Customers may request cancellation and a full refund if the cancellation request is received before design work has started.
Please contact [email protected] with your order number and cancellation request. We will verify the order status before confirming eligibility.
3. Cancellation After Design Work Begins
Once design work has started, a full refund is not automatically available because time and creative resources may already have been invested in the project.
If a cancellation request is made after work has begun, we will review the progress of the project and determine whether a full or partial refund is appropriate based on the work completed and the applicable terms of the purchased service.
4. Refunds for Completed Digital Designs
Once the final design files have been delivered and the service has been completed, refunds are generally not available solely because a customer changes their mind or no longer wishes to use the design.
However, we will review refund requests involving duplicate payments, incorrect charges, failure to deliver the purchased service, or other legitimate circumstances.
Nothing in this policy limits any refund or other rights that cannot lawfully be excluded under applicable law.
5. Design Revisions and Dissatisfaction
If the delivered design does not reasonably match the requirements agreed upon at the time of purchase, please contact us and explain the specific concerns.
Where revisions are included in the purchased service, we will make reasonable adjustments in accordance with the revision allowance stated on the relevant product page.
Requests for substantial changes to the original brief, a completely different design direction, or additional work beyond the purchased scope may require a separate fee or a new order.
We encourage customers to provide clear instructions and reference materials before the design process begins.
6. Incorrect or Missing Digital Files
If you receive an incorrect, corrupted, or incomplete file, or if the purchased deliverables are missing, please contact us at [email protected].
We will investigate the issue and, where appropriate, correct the files or resend the required deliverables at no additional charge.
7. How to Request a Refund
To submit a refund request, please email [email protected] and include:
- Your order number.
- The email address used when placing the order.
- The reason for your refund request.
- Any relevant details or supporting information.
We will review your request and respond with the outcome or any additional information needed.
8. Refund Processing Time
Once a refund is approved, it will generally be issued to the original payment method within 3–5 business days.
The time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.
9. Contact Information
For questions about cancellations, revisions, or refunds, please contact:
MIRVORA SHORELINE CO
73154PENNMILLRD COVINGTON LA 70435
Email: [email protected]